FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

This is the first time I buy the machine, is it easy to operate?

We can provide the operation manual or video for guiding. If it is hard for you learning, we can also help you by "Team viewer"online, with telephone or Skype explain.

How to choose a suitable machine?

You can tell us the working piece material, size, and the request of machine function. We can recommend the most suitable machine according to our experience.

How can I trust your company and your products?

The whole production procedure will be under regular inspection and strict quality control. The complete machine will be tested to make sure they can work very well before being out of factory. The testing video and pictures will be available before delivery.

If machine have any problem after I ordered it, what could I do?

Free parts send to you in machine warranty period if machine have any problem. Free after-sales service life for machine, please feel free contact us if your machine have any problem. We will give you 24hours service from phone and skype.

Can I visit your factory?

Yes! We greatly welcome customers to visit our factory!

What's your date of delivery?

For standard machine, about 15 working days; For customized machine, about 20 working day.

MOQ?

Our MOQ is 1 set machine. We could send machine to your country port directly, please tell us your port name. There will be best shipping freight and machine price send to you.

WANT TO WORK WITH US?